Privacy Policy

2. Information We Collect

We collect only the information that is strictly necessary for the app to function. This includes:

• Shop owner's name and mobile number — for account access, login, and support.
• Customer name and mobile number — for SMS notifications and job record management.
• Device information — device model and OS version for technical support and app compatibility.
• Repair job data — job card details, repair history, spare parts used, and payment records created by the shop owner.
• App usage data — basic interaction logs used to improve app performance and resolve technical issues.

We do not collect GST numbers, banking credentials, card details, or any government-issued identification.

3. Device Permissions Used

OK REPAIR requires the following device permissions to deliver its core features:

• SMS Permission — To send automated job update and completion notifications to customers. No promotional or spam SMS is ever sent.
• Storage Permission — To save job cards, invoices, and reports locally on your device.
• Camera Permission (Optional) — To capture device images for job card documentation.

All permissions are used solely for the stated purpose and are never used for data collection beyond app functionality.

4. Purpose of Data Collection

The data we collect is used exclusively for the following purposes:

• Sending automated SMS updates to customers regarding repair job status and completion.
• Managing and maintaining repair job cards and customer records for your shop.
• Generating invoices and billing records for completed repair jobs.
• Tracking credit records and outstanding payments for customers.
• Managing spare parts pricing and inventory for your shop.
• Generating daily earnings and performance reports for the shop owner.

We do not use your data for advertising, marketing profiling, or any purpose beyond what is listed above.

5. Data Protection and Security

All user data is securely encrypted during transmission and at rest on our protected servers. Each shop owner account has access only to their own shop's data — no cross-account data access is possible. We implement industry-standard security protocols to prevent unauthorized access, disclosure, or alteration of your data. We do not share, sell, rent, or disclose any user data to third parties for marketing, advertising, or any external commercial purpose.

6. Data Retention and Deletion

Your data remains stored on our servers for as long as your account is active and in use. Accounts that have been inactive for a period of 24 months (2 years) may have their data permanently deleted after prior notification. You may delete your account at any time from within the app via Settings → Privacy → Delete Account. Upon account deletion, all associated records, job cards, customer data, and reports are permanently and irreversibly removed from our servers within 30 days.

7. Payment and Refund Policy

All in-app payments and subscription fees are securely processed through Razorpay, a PCI-DSS compliant payment gateway. OK REPAIR does not store, process, or have access to your card numbers, UPI IDs, net banking credentials, or any other payment details. Refunds are considered only in the following situations:

• Failed transactions where payment was deducted but subscription was not activated.
• Duplicate charges for the same subscription period.

Refund requests must be submitted within 7 working days of the transaction by contacting okrepairapps@gmail.com with your transaction ID. No refund is provided after successful activation and use of the subscription period.

8. Third-Party Services

OK REPAIR integrates the following trusted third-party services to deliver its features. Each service operates under its own independent privacy policy:

• Razorpay — Secure payment processing for subscriptions and in-app purchases.
• SMS API Provider — Automated SMS delivery for customer job notifications.
• Firebase (Google) — App crash reporting, push notifications, and performance monitoring.

We encourage users to review the privacy policies of these third-party services. OK REPAIR is not responsible for the data practices of these external services.

9. Government and Legal Compliance

OK REPAIR fully complies with all applicable Indian laws and regulations, including the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act, 2023. User data may be disclosed to government authorities or law enforcement agencies only upon receipt of a valid legal order, court directive, or government request as mandated by Indian law. We will notify affected users of such requests to the extent permitted by law.

10. User Data Opt-Out

You have the right to request restriction or deletion of your personal data at any time. To exercise this right, contact our Grievance Officer at okrepairapps@gmail.com. We will process all data-related requests within 30 days of receipt in compliance with the DPDP Act, 2023.

11. Children's Privacy

OK REPAIR is a business management application intended solely for use by adults operating mobile repair shops or service businesses. The app is not designed for, marketed to, or intended for use by individuals under the age of 18, in compliance with the Digital Personal Data Protection Act, 2023 (India). We do not knowingly collect, store, or process personal data from minors. If we become aware that data from a person under 18 has been collected, it will be deleted immediately from our systems.

12. Grievance Officer

For any questions, complaints, or data-related concerns, please contact our designated Grievance Officer:

13. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices, applicable laws, or app features. Any material changes will be published on the Google Play Store and Apple App Store listings, and users will be notified within the app. The “Last Updated” date at the top of this document will reflect the most recent revision. Continued use of the app after changes are published constitutes your acceptance of the updated policy.